Forum Discussion
Unable to make outbound video or voice calls using my ISP (CarryTel)
zkleiman I have the same issue. When I go to another internet service provider I am able to make outbound calls perfectly, but when I make outbound calls from CarryTel (ISP), I cannot hear the other person and the call drops. They can hear me.
Inbound calls work perfectly.
PGandhi Hey, I never provided an update as forget where this question was posted. It turns out it was the Carrytel modem/hardware issue. I don't know what setting or aspect of the modem was the issue. I bought a new wireless modem and used the one supplied by carrytel as a bridge and my problem was solved.
Regardless, if you have problems or not with making outbound calls, I suggest bridging the carrytel modem to a superior product to boost your wireless speed and reliability.
- Naser735Mar 22, 2021Copper Contributor
zkleiman I have the same problem.
Can you please let me know what model router I should buy?
Also, can you please confirm the steps in order to make the Carry tell modem a bridge.
Should I connect the new modem to the carrytel with a lan cable and transmit internet via wifi from the new modem?
Please let me know. This problem is annoying me and Carrytel has no clue about the solution.
- zkleimanMar 22, 2021Copper ContributorI just got one from a friend. I hear all the kids are buying Mesh systems.
Carrytel has instructions on their website to bridge the modem.
And, yes that is how the bridge works. (carrytel connects to new modem, new modem sends wifi signal).
Carrytel won't help you. They'll just ask you to restart it.
- PGandhiMar 08, 2021Copper Contributor
zkleiman Thanks for the tip. I agree with you. I will invest in a good router to resolve this issue. Actually since I got Carrytel, I also get blocked on TicketMaster.ca from buying tickets (of course not needed in a pandemic but before pandemic definitely it was a pain).