Forum Discussion
Unable to create a Call Queue
- Hi
See this thread here
https://techcommunity.microsoft.com/t5/microsoft-teams/call-queue-won-t-ring-agents/m-p/1242639#M48251
Try these
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Hope it helps and answers your question!
Best, Chris
See this thread here
https://techcommunity.microsoft.com/t5/microsoft-teams/call-queue-won-t-ring-agents/m-p/1242639#M48251
Try these
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Hope it helps and answers your question!
Best, Chris
ChrisHoardMVP That was indeed very helpful. Thank you very much.
I think I will be able to crack it further, there is just one more thing that seems kind of strange to me:
Both Telephone Number and Resource Account are in the same UsageLocation PL
Yet, when I try to map the tel to res.acc. I get a UsageLocation mismatch error:
CsOnlineVoiceApplicationInstance -Identity "mailto:VySdRouting@vy.no" -TelephoneNumber +485887845654
The Telephone Number assignment failed. The country of the user’s Usage Location NO and the country of the Telephone Number PL do not match.
+ CategoryInfo : NotSpecified: (:) [Set-CsOnlineVoiceApplicationInstance], BvdCmdletException
+ FullyQualifiedErrorId : UserNumberCountryMismatch,Microsoft.Rtc.Management.Hosted.Bvd.SetVoiceAppEndpointCmdlet
+ PSComputerName : http://admin1e.online.lync.com/
I have no clue, I have checked it several times - they are marked as UsageLocation PL, both.
Could it be because of domain/upn that is NO?