Forum Discussion
Unable to create a Call Queue
- Hi
See this thread here
https://techcommunity.microsoft.com/t5/microsoft-teams/call-queue-won-t-ring-agents/m-p/1242639#M48251
Try these
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Hope it helps and answers your question!
Best, Chris
See this thread here
https://techcommunity.microsoft.com/t5/microsoft-teams/call-queue-won-t-ring-agents/m-p/1242639#M48251
Try these
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Hope it helps and answers your question!
Best, Chris
ChrisHoardMVP That was indeed very helpful. Thank you very much.
I think I will be able to crack it further, there is just one more thing that seems kind of strange to me:
Both Telephone Number and Resource Account are in the same UsageLocation PL
Yet, when I try to map the tel to res.acc. I get a UsageLocation mismatch error:
CsOnlineVoiceApplicationInstance -Identity "mailto:VySdRouting@vy.no" -TelephoneNumber +485887845654
The Telephone Number assignment failed. The country of the user’s Usage Location NO and the country of the Telephone Number PL do not match.
+ CategoryInfo : NotSpecified: (:) [Set-CsOnlineVoiceApplicationInstance], BvdCmdletException
+ FullyQualifiedErrorId : UserNumberCountryMismatch,Microsoft.Rtc.Management.Hosted.Bvd.SetVoiceAppEndpointCmdlet
+ PSComputerName : http://admin1e.online.lync.com/
I have no clue, I have checked it several times - they are marked as UsageLocation PL, both.
Could it be because of domain/upn that is NO?
I have solved the issue
The problem was mostly timing - it takes time for everything to sync these days. Maybe not simple configuration tasks but certainly accounts creation, license assignment did take very long time.
Those error msgs I got were slightly misleading, but I finally got it...
If you face similar issue, please follow the link shared by Christopher and give it some time... everything works much faster and more intuitive through Powershell... yet, you will be forced to wait.
