Forum Discussion
Charpap
Jun 15, 2021Copper Contributor
Transfer Calls Cut Off
Hello, We use Microsoft Teams as our phone system. When callers ring in to our reception or sales line, we try to consult then transfer calls through to the appropriate staff member. If the staff m...
- Jun 19, 2021
Charpap @ this is something that would need a support case
There are very many different ways calls can be connected to Teams, the answer will lie somewhere within that. I would guess that the SBC that's connecting calls to Teams is not configured correctly, so disconnecting calls on hold.
ThereseSolimeno
Jun 15, 2021Former Employee
StevenC365
Jun 19, 2021MVP
Charpap @ this is something that would need a support case
There are very many different ways calls can be connected to Teams, the answer will lie somewhere within that. I would guess that the SBC that's connecting calls to Teams is not configured correctly, so disconnecting calls on hold.