Forum Discussion

Charpap's avatar
Charpap
Copper Contributor
Jun 15, 2021
Solved

Transfer Calls Cut Off

Hello,  We use Microsoft Teams as our phone system. When callers ring in to our reception or sales line, we try to consult then transfer calls through to the appropriate staff member. If the staff m...
  • StevenC365's avatar
    StevenC365
    Jun 19, 2021

    Charpap @ this is something that would need a support case

     

    There are very many different ways calls can be connected to Teams, the answer will lie somewhere within that. I would guess that the SBC that's connecting calls to Teams is not configured correctly, so disconnecting calls on hold.