Teams Voice dropping all incoming calls

Question

We have not been able to accept calls to Teams Voice for the last 8 days. We have an open ticket with Microsoft but things are moving extremely slow. Our company can't receive phone calls and several of our clients have the same problem.

We provide the SBC so we know we are good there but because the problem isn't wide spread, we are struggling to get Microsoft to acknowledge and help fix it in our tenant and several others.

It does not seem Teams Voice is ready for enterprise or prime time.

Does anyone have a way to escalate around support or is this just the way it works with Teams Voice?

smithje3 · Answer

Thanks. Our licenses came from our action pack. The partner support portal sent us back to Teams support where it took 9 days to get a reply. We finally got a reply.

realtime_m365 · Answer

Hi Smith,The best possible path will your Microsoft Account Team.With Regards,Satish U

smithje3 · Answer

RealTime_M365&nbsp;Thanks for the input, how do we find our account team?&nbsp; Nothing is listed in our tenant portal.

realtime_m365 · Answer

Hi,From where have you purchased the licenses? Directly via a partner or was anyone from Microsoft Involved.With Regards,Satish U

sean_kelly · Answer

I've found Voice support to be slow and lacking as well. Do you recall what the solution was? I have a client who is dropping calls frequently.

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Teams Voice dropping all incoming calls

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