Forum Discussion
Teams Voice dropping all incoming calls
We have not been able to accept calls to Teams Voice for the last 8 days. We have an open ticket with Microsoft but things are moving extremely slow. Our company can't receive phone calls and sever...
RealTime_M365 Thanks for the input, how do we find our account team? Nothing is listed in our tenant portal.
Hi,
From where have you purchased the licenses? Directly via a partner or was anyone from Microsoft Involved.
With Regards,
Satish U
From where have you purchased the licenses? Directly via a partner or was anyone from Microsoft Involved.
With Regards,
Satish U
- Thanks. Our licenses came from our action pack. The partner support portal sent us back to Teams support where it took 9 days to get a reply. We finally got a reply.
- I've found Voice support to be slow and lacking as well. Do you recall what the solution was? I have a client who is dropping calls frequently.
Sean_Kelly We worked with a third party provider who said they implemented a workaround for Teams SIP. Microsoft kept making certificate changes on their end and the network had a hard time keeping up. There were also some servers being taken out of service that Microsoft didn't tell all the involved parties about. We've not had any issues for 6 weeks.
