Forum Discussion
_seb79
Aug 13, 2020Copper Contributor
Teams STILL laggy especially in video calls
Hey community, I read some of the existing blog posts but could not find a solution. Problem: During video calls my whole Laptop (MS Surfacebook 2, i7, 16GB RAM) lags. It is simply impossible ...
Aug 13, 2020
_seb79 are you using Teams with a Office 365 business account ?
if yes, open a support ticket and take logs on your computer. To do that then Teams is open, press CTRL+SHIFT+1 and also on the right down corner in the windows bar, right click on Teams icon (near the clock) and then click on obtain logs. You will send all theses logs to the support team.
Josephwhiteway
Sep 30, 2020Copper Contributor
Kevin TRELOHAN I am experiencing the same issues on my windows 10 device, and just submitted a ticket via Teams desktop program. Really hoping fora response as the amount of troubleshooting my IT team and I have done is next level. We've run out of ideas on what it could be.