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_seb79's avatar
_seb79
Copper Contributor
Aug 13, 2020
Solved

Teams STILL laggy especially in video calls

Hey community,   I read some of the existing blog posts but could not find a solution.  Problem: During video calls my whole Laptop (MS Surfacebook 2, i7, 16GB RAM) lags. It is simply impossible ...
  • Kevin TRELOHAN's avatar
    Aug 13, 2020

    _seb79 are you using Teams with a Office 365 business account ?

    if yes, open a support ticket and take logs on your computer. To do that then Teams is open, press CTRL+SHIFT+1 and also on the right down corner in the windows bar, right click on Teams icon (near the clock) and then click on obtain logs. You will send all theses logs to the support team. 

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