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JamesDay's avatar
JamesDay
Copper Contributor
May 05, 2020
Solved

Teams status is showing as 'status unknown'

We are seeing a strange issue where users of Teams have their status shown as 'status unknown'. In our organisation this only seems to be affecting users who are using Teams on MacOS. Users have tried signing out/back in, restarting their Macs, and also reinstalling Teams.

macos
microsoft teams
Settings
teams
User Interface
  • Yarisyoyo's avatar
    Yarisyoyo
    Mar 07, 2023

    [Update on July 2024]  In fact, I have successfully remove and reset the password and forgot to update in here. I received a lot of messages asking me for the same issue when I logged in my Outlook account.

     

    Below is the tutorial that helped me reset the password in 4 simple steps: 

    https://www.urly8.com/windows-password-reset-guide

     

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  • tko888's avatar
    tko888
    Copper Contributor
    May 05, 2020

    JamesDay we are experiencing similar symptoms where most users show as "status unknown".  We're running Teams across multiple Windows desktops and Android devices.

  • Stephan Swinford's avatar
    Stephan Swinford
    Steel Contributor
    May 05, 2020

    This is in my Service Health dashboard:

    All users can't view or update user presence in Microsoft Teams
     
    TM212081, Microsoft Teams, Last updated: May 5, 2020 3:33 PM
    Start time: May 5, 2020 12:21 PM
    Status: Service degradation
    User impact: Users are unable to view or update user presence in Microsoft Teams.
     
    Latest message
    Title: All users can't view or update user presence in Microsoft Teams
    User Impact: Users are unable to view or update user presence in Microsoft Teams.
     
    More info: Users will see a "Status Unknown" message when attempting to view another users' status. Current status: We've performed additional analysis and determined that failing over traffic to alternate infrastructure will be a more efficient mitigation strategy. We'll continue to monitor service health while this process completes.
     
    Scope of impact: This issue may potentially affect any of your users attempting to look up or update user presence.
     
    Start time: Tuesday, May 5, 2020, 12:21 PM (7:21 PM UTC)
     
    Preliminary root cause: A recent configuration change resulted in a spike of memory utilization on infrastructure that facilitates user presence requests and updates.
     
    Next update by: Tuesday, May 5, 2020, 4:30 PM (11:30 PM UTC)
  • altrae's avatar
    altrae
    Copper Contributor
    May 05, 2020

    My organization has been seeing the same issue today as well. Hopefully they are aware and looking into it. JamesDay 

Resources

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We are seeing a strange issue where users of Teams have their status shown as 'status unknown'. In our organisation this only seems to be affecting users who are using Teams on MacOS. Users have tried signing out/back in, restarting their Macs, and also reinstalling Teams.

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We are seeing a strange issue where users of Teams have their status shown as 'status unknown'. In our organisation this only seems to be affecting users who are using Teams on MacOS. Users have tried signing out/back in, restarting their Macs, and also reinstalling Teams.

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In our organisation this only seems to be affecting users who are using Teams on MacOS. 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JamesDay In my case, I just had to sign out and log in again.

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JamesDay we are experiencing similar symptoms where most users show as \"status unknown\".  We're running Teams across multiple Windows desktops and Android devices.

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tko888 I started having this issue since three days ago

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MohammedAlhajsalem  We are also seeing the same issue in team. 

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This is in my Service Health dashboard:

All users can't view or update user presence in Microsoft Teams
 
TM212081, Microsoft Teams, Last updated: May 5, 2020 3:33 PM
Start time: May 5, 2020 12:21 PM
Status: Service degradation
User impact: Users are unable to view or update user presence in Microsoft Teams.
 
Latest message
Title: All users can't view or update user presence in Microsoft Teams
User Impact: Users are unable to view or update user presence in Microsoft Teams.
 
More info: Users will see a \"Status Unknown\" message when attempting to view another users' status. Current status: We've performed additional analysis and determined that failing over traffic to alternate infrastructure will be a more efficient mitigation strategy. We'll continue to monitor service health while this process completes.
 
Scope of impact: This issue may potentially affect any of your users attempting to look up or update user presence.
 
Start time: Tuesday, May 5, 2020, 12:21 PM (7:21 PM UTC)
 
Preliminary root cause: A recent configuration change resulted in a spike of memory utilization on infrastructure that facilitates user presence requests and updates.
 
Next update by: Tuesday, May 5, 2020, 4:30 PM (11:30 PM UTC)
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My organization has been seeing the same issue today as well. Hopefully they are aware and looking into it. JamesDay 

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