Forum Discussion
Teams Meeting Audio cuts out when 2nd call is incoming
Hello all,
Just in the past day or two, it seems an old issue has resurfaced. I was in a Teams Meeting, using Bose headphones connected to my laptop via Bluetooth. When a 2nd call came in, the MEETING AUDIO cut out until I took action on the 2nd incoming call. I remember this happening a long, long time ago, and it was related to Bluetooth devices. It fixed itself over time. I've had a couple of users here report the same thing - they are using AirPods or other BT devices for their Teams Meetings and calls.
If I am in a meeting or on a call using my USB-connected wireless headset, I have no issues with meeting audio, and I am able to hear both the meeting and the incoming call ring.
Wondered if anyone else has noticed this issue with Bluetooth headphones in the past couple days?
I am using "New" Teams, v23320.3021.2567.4799(preview)
and The client version is 49/23113028718
Thanks!
- I believe that the audio is cut to allow the ring tone to come out.
Seems that your ring tone should be coming out another deviceEWoodrick Hi there, and thanks for chiming in!
The audio cut-out is a newly surfaced issue - and only happens with Bluetooth devices. I have in the past used my BT headphones while in a meeting and had a 2nd call come through - I could hear both the meeting and the ringtone. So I suspect a recent Teams App update perhaps. Just wondered if anyone else has noticed this.
As I mentioned...if I use a USB-connected headset, the issue does not occur.
