Forum Discussion
Teams Custom Background Fails
We recently got the +Add New option for custom backgrounds in our Teams. I've added a number of images, but there is one I try to add and it fails. I get the following message:
Couldn't upload image
Image requirements:
Min size: 360x360 px
Max Size: 2048x2048 px
File type: jpeg, png, bmp
Aspect ratio: greater than 4
The image meets all of the requirements. Since other images have no issue, I assume it's something specific with this image....question is what could it be since it meets all the requirements.
I had this problem this morning but I seem to have solved it.
I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.
I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads
29 Replies
DanZ24 I am having similar issues with the upload. I can put the file in the appropriate folder under %appdata% and it works. I don't understand the aspect ratio > 4, part. the files I am using are 1920 x 1080 (16:9 aspect ratio). The other odd thing is that we were able to use the add new on the same files a couple of days ago without issue. We setup a webpage with our branded backgrounds and gave the users instructions on how to save them and add them use the Add New feature and now it does not work.
- See here about "Aspect ratio: greater than 4": https://answers.microsoft.com/en-us/msteams/forum/all/can-microsoft-clarify-microsoft-teams-background/f19e982e-a37d-4150-959a-bb8fa0e4c5eb
- what do i do if im on mac
same issue trying to upload a 1920x1080 picture. No idea how this Aspect Ratio of '4' is calculated, very confusing. Going to try %appdata% approach instead.
