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DanZ24's avatar
DanZ24
Copper Contributor
Jun 25, 2020
Solved

Teams Custom Background Fails

We recently got the +Add New option for custom backgrounds in our Teams.  I've added a number of images, but there is one I try to add and it fails.  I get the following message: Couldn't upload ima...
microsoft teams
  • lcollins1315's avatar
    lcollins1315
    Jul 07, 2020

    Prerna2020 

    I had this problem this morning but I seem to have solved it.

    I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.

    I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads

DanZ24's avatar
DanZ24
Copper Contributor
Jun 25, 2020

scm2423The 16:9 aspect ratio will satisfy the >4 ratio. I'm using the same and have the issue.

caoimhinf's avatar
caoimhinf
Copper Contributor
Jun 26, 2020

same issue trying to upload a 1920x1080 picture. No idea how this Aspect Ratio of '4' is calculated, very confusing. Going to try %appdata% approach instead.

  • Valerjans's avatar
    Valerjans
    Copper Contributor
    Jan 28, 2022
    See here about "Aspect ratio: greater than 4": https://answers.microsoft.com/en-us/msteams/forum/all/can-microsoft-clarify-microsoft-teams-background/f19e982e-a37d-4150-959a-bb8fa0e4c5eb

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