Forum Discussion
Teams Custom Background Fails
I had this problem this morning but I seem to have solved it.
I couldn't add a new background whilst on an active Teams call, just kept complaining didn't meet Image requirements (even though it did). Both the Add new and also dropping into the appdata folder didn't work.
I quit Teams and restarted it, then rejoined my meeting. Now in Background settings it had picked up all the pictures I had previously dropped into %appdata%\Microsoft\Teams\Backgrounds\Uploads
DanZ24 I am having similar issues with the upload. I can put the file in the appropriate folder under %appdata% and it works. I don't understand the aspect ratio > 4, part. the files I am using are 1920 x 1080 (16:9 aspect ratio). The other odd thing is that we were able to use the add new on the same files a couple of days ago without issue. We setup a webpage with our branded backgrounds and gave the users instructions on how to save them and add them use the Add New feature and now it does not work.
scm2423The 16:9 aspect ratio will satisfy the >4 ratio. I'm using the same and have the issue.
same issue trying to upload a 1920x1080 picture. No idea how this Aspect Ratio of '4' is calculated, very confusing. Going to try %appdata% approach instead.
- See here about "Aspect ratio: greater than 4": https://answers.microsoft.com/en-us/msteams/forum/all/can-microsoft-clarify-microsoft-teams-background/f19e982e-a37d-4150-959a-bb8fa0e4c5eb
