Forum Discussion
Teams Cloud Administrator unable to edit users 'Calling Policy'
- Hi ApoorvaKasbekar
I have raised a bug here
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40470565-bug-teams-communication-administrator-do-not-see
I have also raised to the product and engineering teams. Hopefully they will pick this up their end. Would also recommend opening a ticket your end through the M365 admin portal
Hope it will be fixed soon. Hope that answered your question
Best, Chris
Thank you. I have raised a ticket with the support team. Hoping to have this resolved soon.
Best, Chris
Hi,
The ticket number is 20118009.
Regards,
Apoorva
- Awesome I have sent that to the engineering team. Fingers crossed they resolve it shortly.
Best, ChrisA few more issues with the 'Teams communication admin' role.
Users with 'Teams communication admin' role are unable to see 'Direct routing' under the Voice policies.
They are also not able to ‘Analytics and reports’.
As per Microsoft: To access the reports, you must be a global admin in Office 365, Teams service admin, Teams communications admin, or Skype for Business admin.
https://docs.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports/teams-reporting-reference
Consolidating all the issues with 'Teams communication admin' role:
- Unable to edit a user’s calling policy
- Unable to see the ‘Analytics and reports’ in the Teams admin center
- See the ‘Direct routing’ policy under Voice
I have added this information in the ticket as well.
Regards,
Apoorva
