Forum Discussion
Teams Auto Attendant & Call Queue Historical Report
Hello everyone,
We are slowly moving some of our hotlines to Teams, so I was searching for a way to get the data effectively.
With this, I came across the PowerBI report Auto Attendant & Call Queue Historical Report - Microsoft Teams | Microsoft Learn. Sadly it seems the data source https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics is no longer valid. If I try to connect to it, I'm getting error message:
Web.Contents failed to get contents from 'https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics?query=**** (500): Internal Server Error
Do you know what is the correct data source which should be used?
I do have access to Teams admin center and QER (Microsoft Call Quality data source) report without any issues so this should be a problem of the incorrect data source.
Also is there a way how to display a full E164 number in the call history? It seems the last four digits are always replaced with stars which I suppose is due to privacy.
Thanks.
Best Regards
Lukas
NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports
- NicolasHonBrass ContributorWere you able to solve your issue?
- ExperienceLearnerCopper Contributor
NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports
- ThePorekCopper ContributorCan confirm, the old one works. But it seems like the phone number of the caller is missing there, only agents' data are present