Forum Discussion

Copper Contributor

Nov 08, 2022

Solved

Teams Auto Attendant & Call Queue Historical Report

Hello everyone, We are slowly moving some of our hotlines to Teams, so I was searching for a way to get the data effectively. With this, I came across the PowerBI report https://learn.microsoft.com...

Teams Audo Attendant

ExperienceLearner
Dec 01, 2022
NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports

Brass Contributor

Nov 16, 2022

ThePorek , I am having the same issue. Are you able to resolve this ? Thanks ! Nick

ExperienceLearner

Copper Contributor

Dec 01, 2022

NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports

ThePorek
Copper Contributor
Dec 05, 2022
Can confirm, the old one works. But it seems like the phone number of the caller is missing there, only agents' data are present
- whoam
  Copper Contributor
  Jul 01, 2025
  ThePorek could you please explain how did you make it work. The anwser which is marked as solution does not really help me.
  
  "found the solution in the instructions, it's the purple note block"
  
  And the purple note block says:
  "If a user is assigned to a CQD access role and a voice applications policy, the CQD role takes precedence and the user can see all the Auto attendants, Call queues, and Agents in the tenant."
  
  My admin user is Teams Communications Admin, and has access to Teams CQD, accessing this endpoint though is not possible: https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics
  
  I get this, when I try to get a token
  
  { "code": "Forbidden", "message": "Access Denied.", "action": "Provide different credential or request access." }
  
  Could you please share your authentication code?

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