Call queue behavior when all agents are away
I can not seem to find any information on this. Basically we have a small call queue and when both agents are away we want the incoming call to go straight to VM instead of waiting for the call timeout. We tested using the toggle to remove from the Queue call but the call just went to hold music. Any suggestions or work arounds?Select a "Caller ID" as "outbound Caller ID" from Call Queue and Auto Attendants
My PSTN connectivity is using "Direct routing" instead of "Calling Plan". and I saw the following document and it stated "Agents can select which outbound caller ID number to use with each outbound call they make". https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue Also, it mentioned in the following discussion:https://techcommunity.microsoft.com/t5/microsoft-teams/teams-call-queue-agent-outbound-number/m-p/2037035#M80835 However, when I make same procedure forAuto Attendant, it failed. Is it only applied to "Call Queue" ? Not for "Auto Attendant"?
Call Queues missing from Settings Menu
Hello All, Does anyone else have a problem with Call Queues (Opt In / Out) disappearing from the Settings Menu in the MS Teams Desktop client. I keep getting reports of this and have even had it happen myself. I think is could just be a performance issue, as sometimes it can just be slow to appear. But I think this could be on Microsoft's side rather than in our network. I'm not sure if this is a 'know issue'. Any ideas? Thanks Laurence This is how it should look when it's working.
