Forum Discussion
Thomsch
Sep 23, 2022Iron Contributor
Adapt Teams Call queue for VIP users
We are using an auto attendant and a call queue with a voice enabled channel for the IT Service Desk.
Is there a feature to favor specific users if they are calling in for instance. Or any possibility to adapt the call queue and prefer VIP users?
Thanks
- Hi Thomas,
Currently Skill Based Routing is not available in Microsoft Teams Voice Enabled Channel. But you can always look at below two options:-
1. D365 Voice Enabled Channel for Skill Based Routing or Agent Based Routing
2. Look for Third Party Contact Center Solution
With Regards,
Satish U