Forum Discussion
Adapt Teams Call queue for VIP users
We are using an auto attendant and a call queue with a voice enabled channel for the IT Service Desk. Is there a feature to favor specific users if they are calling in for instance. Or any possibili...
Hi Thomas,
Currently Skill Based Routing is not available in Microsoft Teams Voice Enabled Channel. But you can always look at below two options:-
1. D365 Voice Enabled Channel for Skill Based Routing or Agent Based Routing
2. Look for Third Party Contact Center Solution
With Regards,
Satish U
Currently Skill Based Routing is not available in Microsoft Teams Voice Enabled Channel. But you can always look at below two options:-
1. D365 Voice Enabled Channel for Skill Based Routing or Agent Based Routing
2. Look for Third Party Contact Center Solution
With Regards,
Satish U