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Phone system: Upload .wav greeting to Call Queue
Uploading a 43KB wav file to a call queue greeting results in the error "We can't upload the audio file. Please verify the contents of the file and try again."
Any idea what needs to be verified? The file plays the greeting on media player without issues...
- Hi svatturi
I have seen this previously - try converting it to a .mp3 file or a .wma file and see if that works. Those file formats should also be supported for call queues
Let me know how you get on
Best, Chris
4 Replies
- Answer to this problem is the sample rate of the existing Wav or mp3 file. reduce the sample rate using a tool and upload the new version solve the issue. I wrote an article feel free to check - https://www.deployskypeforbusiness.com/2024/10/microsoft-teams-auto-attendantcall.html
- i am having same issues and tried with .mp3 .wav and .wma .. strangely the file that got uploaded couple of days ago also gives the same error now.
- Hi svatturi
I have seen this previously - try converting it to a .mp3 file or a .wma file and see if that works. Those file formats should also be supported for call queues
Let me know how you get on
Best, Chris- Yes, ended up using https://online-voice-recorder.com/ which produces a mp3 that is accepted by call queues. Thanks!
