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ThePorek's avatar
ThePorek
Copper Contributor
Nov 08, 2022
Solved

Teams Auto Attendant & Call Queue Historical Report

Hello everyone, We are slowly moving some of our hotlines to Teams, so I was searching for a way to get the data effectively. With this, I came across the PowerBI report https://learn.microsoft.com...
call queue
PowerBI
teams
Teams Audo Attendant
  • ExperienceLearner's avatar
    ExperienceLearner
    Dec 01, 2022

    NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports

ExperienceLearner's avatar
ExperienceLearner
Copper Contributor
Dec 01, 2022

NickK890same issue, found the solution in the instructions, it's the purple note block, https://learn.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports

ThePorek's avatar
ThePorek
Copper Contributor
Dec 05, 2022
Can confirm, the old one works. But it seems like the phone number of the caller is missing there, only agents' data are present
  • whoam's avatar
    whoam
    Copper Contributor
    Jul 01, 2025

    ThePorek​ could you please explain how did you make it work. The anwser which is marked as solution does not really help me.

    "found the solution in the instructions, it's the purple note block"

    And the purple note block says:
    "If a user is assigned to a CQD access role and a voice applications policy, the CQD role takes precedence and the user can see all the Auto attendants, Call queues, and Agents in the tenant."

     

    My admin user is Teams Communications Admin, and has access to Teams CQD, accessing this endpoint though is not possible: https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics 

    I get this, when I try to get a token

    { "code": "Forbidden", "message": "Access Denied.", "action": "Provide different credential or request access." }

     

    Could you please share your authentication code?

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