Forum Discussion

AlanDay595's avatar
AlanDay595
Copper Contributor
Dec 07, 2023

Teams audio issues with New Teams

We have suddenly started to have users reporting that they are suffering audio issues and random muting over the last few days. I believe the majority of the users are using wired Jabra headsets with new Teams. Is anyone else getting reports of this, and does anyone have any ideas about either the cause or the remedy, other than the usuals (update drivers, clear Teams cache, etc.)?

  • ray_russell_evs's avatar
    ray_russell_evs
    Copper Contributor

    AlanDay595 we are also having audio issues while using the new teams. We switch back to old/original teams and users do not have the issue. In new teams we notice the bitrate, round trip long is longer/higher under call health settings.

  • pantherfan69's avatar
    pantherfan69
    Copper Contributor

    AlanDay595 

     

    We have had a few cases now as well, same issue where the old client doesnt have a problem but new one does.  We also tried numerous audio devices on the PC to see if it was a specific headset but all had the same issue. In the teams admin center it just shows "poor audio quality due to network device".

     

    Normally i would say this is a driver issue, but we went through that as well.

  • StefanFried's avatar
    StefanFried
    Steel Contributor
    Which Version number do you use at the moment ? I guess you are on a Win11 OS, ...which build you are on -- 22H2 ?
    What happen if you use teams in a browser session (v2) ?

    thx
    stefan

  • Rebekka Musaeus's avatar
    Rebekka Musaeus
    Copper Contributor
    We are experiencing the same issues with several users - and we are all using Jabra headsets 😕
    • AlanDay595's avatar
      AlanDay595
      Copper Contributor
      We've now got Microsoft and 8x8 looking at the issue, along with a couple of our own engineers to try and tie down what is causing the issue and find either a reliable work-around or a more permaqnent solution. If we get anywhere, I'll post it.
      • Rebekka Musaeus's avatar
        Rebekka Musaeus
        Copper Contributor
        Awesome! A small group of us have now tried to delete/reinstall the drivers, but it's too soon to see if it makes a difference - will update in a day or two 🙂
  • DanWrob's avatar
    DanWrob
    Copper Contributor

    AlanDay595 

    Also having this problem, and only for New Teams, not the original Teams. Have tried deactivating and updating Xbox GameBar settings, after a few pages suggested this. It does look related - and my mic settings appear very low in mic tests, but it works fine in old Teams and every other similar app e.g. Zoom. Weird.

  • DellaLitam's avatar
    DellaLitam
    Copper Contributor

    AlanDay595 

    We are also noticing issues with sound on teams during meetings where the host cannot hear the sound they are playing when they share their screen or select a screen to share audio/video.  We are using the old version because it is not conducive to meetings and trainings.  

Resources