Forum Discussion
Teams audio (input and output) not working with Remote Desktop, audio input/output in other apps OK
Microsoft
I'm having almost the exact same problem (with the exact same settings). I assume you're using a bluetooth headset? I'm seeing the same behavior with my Surface Headphones (including briefly hearing the Teams voice echo when I hang up).
The only difference is that my mic worked fine (the others in my meeting could hear me, I just couldn't hear them). One oddity was that my headphones automatically kicked on the noise cancellation mode -- which is the same behavior as when they're connected directly to the device that Teams is running on (vs. over RDP).
Did you ever find a resolution?
EarlMason Accidentally got back to this thread after all these months 🙂 To answer your question: no, couldn't resolve the original issue. My solution was to purchase new Logitech headphones, which work seamlessly over the remote desktop connection.. so the original issue persists.
Does Microsoft have anyone to look into this issue? We have provided detailed description of the problem.
- Ok. so I *maybe* have a resolution here. At least in my situation. (Bose QC45)
It seems like the bluetooth headphones go into "call" mode. which means it switches the output from "headphones" to "headset". (For the microphone to function on my machine, devices were set to "output: Headphone" and "input: headset".)
Once a call is activated, headphones change mode, output gets swapped to headset, and remote desktop doesn't get updated.
Using the sound control panel I my primary machine I set the default device and default communication device to the headset. Theoretically this means my sound quality when I go back to using it normally this evening will be terrible. But initial testing seems to show it working in a Teams call now.
This has been an incredibly frustrating journey, and I will not at all be surprised if they stop working for my afternoon meeting.Andrew1525Thanks! This worked. Kind of a hassle but I will take it.
