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JFM_12's avatar
JFM_12
Iron Contributor
Dec 05, 2023

Teams - Change greeting message for Call flow during holiday

Hello

We have lots of AutoAttendants.
I am looking for a script to change the greeting message.

Is there a script that changes the greeting message?
Thank you very much
Have a great day
JFM_12

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developer
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  • LeonPavesic's avatar
    LeonPavesic
    Dec 05, 2023

    Hi JFM_12,

    to change the greeting message of your Auto Attendants in Microsoft Teams using PowerShell, follow these steps:

    1. Open PowerShell and connect to Teams using the Teams PowerShell Module.
    2. Utilize the Set-CsAutoAttendant cmdlet to modify the greeting message.

    Here's an example script:

     

     

    $Prompt = New-CsAutoAttendantPrompt -ActiveType TextToSpeech -TextToSpeechPrompt "Your new greeting message"
$MenuOption = New-CsAutoAttendantMenuOption -Action TransferToOperator -DtmfResponse Automatic -VoiceResponseList "operator"
$Menu = New-CsAutoAttendantMenu -Name "mainMenu" -MenuOptions $MenuOption
$CallFlow = New-CsAutoAttendantCallFlow -Name "mainFlow" -Menu $Menu
Set-CsAutoAttendant -Identity "Your Auto Attendant Identity" -CallFlows $CallFlow -DefaultCallFlowName "mainFlow"

     

    Replace "Your new greeting message" with your desired text and "Your Auto Attendant Identity" with the actual identity of your Auto Attendant²

     

    For more details, refer to the PowerShell cmdlet reference for Auto attendants and Call queues:
    PowerShell cmdlet reference for Auto attendants and Call queues - Microsoft Teams | Microsoft Learn
    Set-CsAutoAttendant (SkypeForBusiness) | Microsoft Learn


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
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    Kindest regards,


    Leon Pavesic
    (LinkedIn)

  • LeonPavesic's avatar
    LeonPavesic
    Silver Contributor
    Dec 05, 2023

    Hi JFM_12,

    to change the greeting message of your Auto Attendants in Microsoft Teams using PowerShell, follow these steps:

    1. Open PowerShell and connect to Teams using the Teams PowerShell Module.
    2. Utilize the Set-CsAutoAttendant cmdlet to modify the greeting message.

    Here's an example script:

     

     

    $Prompt = New-CsAutoAttendantPrompt -ActiveType TextToSpeech -TextToSpeechPrompt "Your new greeting message"
$MenuOption = New-CsAutoAttendantMenuOption -Action TransferToOperator -DtmfResponse Automatic -VoiceResponseList "operator"
$Menu = New-CsAutoAttendantMenu -Name "mainMenu" -MenuOptions $MenuOption
$CallFlow = New-CsAutoAttendantCallFlow -Name "mainFlow" -Menu $Menu
Set-CsAutoAttendant -Identity "Your Auto Attendant Identity" -CallFlows $CallFlow -DefaultCallFlowName "mainFlow"

     

    Replace "Your new greeting message" with your desired text and "Your Auto Attendant Identity" with the actual identity of your Auto Attendant²

     

    For more details, refer to the PowerShell cmdlet reference for Auto attendants and Call queues:
    PowerShell cmdlet reference for Auto attendants and Call queues - Microsoft Teams | Microsoft Learn
    Set-CsAutoAttendant (SkypeForBusiness) | Microsoft Learn


    Please click Mark as Best Response & Like if my post helped you to solve your issue.
    This will help others to find the correct solution easily. It also closes the item.


    If the post was useful in other ways, please consider giving it Like.


    Kindest regards,


    Leon Pavesic
    (LinkedIn)

    • JFM_12's avatar
      JFM_12
      Iron Contributor
      Dec 11, 2023
      Hello Leon
      Is it possible after having made the configuration
      to have a report with this information
      - Name of AA
      - Start/End-Date
      - Text of the Texttospeech
      Thank you
      JFM_12
      • LeonPavesic's avatar
        LeonPavesic
        Silver Contributor
        Dec 11, 2023

        Hi JFM_12,

        you can try to use this additional commands to the existing script to log this information to a file:

        # Log information to a file
$LogFilePath = "C:\Path\To\Your\Log\File.txt"
$LogContent = @"
Auto Attendant Name: Your Auto Attendant Name
Start Date: $(Get-Date)
End Date: $(Get-Date).AddDays(7)  # Adjust the number of days as needed
Text of Text-to-Speech: Your new greeting message
"@

$LogContent | Out-File -Append -FilePath $LogFilePath


        Please click Mark as Best Response & Like if my post helped you to solve your issue.
        This will help others to find the correct solution easily. It also closes the item.


        If the post was useful in other ways, please consider giving it Like.


        Kindest regards,


        Leon Pavesic
        (LinkedIn)

    • JFM_12's avatar
      JFM_12
      Iron Contributor
      Dec 11, 2023
      Hello Leon
      Great thank you
      Regards
      JFM_12

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