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lotz-hellerau's avatar
lotz-hellerau
Brass Contributor
Aug 29, 2019

Team Picture doesn't show up for any users

Hi 🙂


our organisiation wants to use Teams from now on.
I have a question about an issue we have.
When I select an image for the Team Picture nobody at the organisiation can see this picture. Just me, who uploadet it.
So what can I do so everybody incl. guest users can see the team picture?
Is anybody else having this issue?

 

Thanks a lot
Michael

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5 Replies

    • giannizanetti's avatar
      giannizanetti
      Copper Contributor
      Feb 24, 2021

      ChrisWebbTech 

       

      Hi, I seem to have the same problem, when I add the picture to guest users, have they are already signed in, it seems that image cannot be updated, but if I have them renew their invitation in Azure AD, it works.

  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    MVP
    Aug 29, 2019
    Hi lotz-hellerau

    Could be propagation. Have you tried a user logging out of Teams and back in? If users have been using Teams for some time this could be due to the Teams client caching. See article:

    http://www.matthewjbailey.com/solved-microsoft-teams-profile-picture-not-showing/

    Here issue is with user photos as opposed to Teams photos but could ultimately be a similar issue. I would recommend having someone in the Team clear the cache and then see if they can then see it.

    So I would recommend
    1.) Logging out and back into Teams
    2.) Logging out and back into Teams with clearing the cache

    With a member of the Team.

    Let me know how you get on

    Best, Chris

    • lotz-hellerau's avatar
      lotz-hellerau
      Brass Contributor
      Aug 29, 2019

      ChrisHoardMVP 
      Thank you very much 🙂 Now the members of the Organisation can see the Team Picture, but Guest Users still don't see it. Maybe you also have a idea? 🙂

       

      Thanks a lot

      Michael

      • ChrisHoardMVP's avatar
        ChrisHoardMVP
        MVP
        Aug 29, 2019
        Hi Michael,

        Great we solved one part of it.

        Try
        1.) Having the guest do the same by logging out and back in and also doing this with the cache
        2.) If 1 doesn’t work try removing and reading them to the Team

        I don’t know if these will work 100% as It may not be possible for guests to see the photo given their permissions. They may only see the Team, as it is

        Let me know how it goes

        Best, Chris