Forum Discussion
Sync button on channel not working anymore
Hi,
i (and many other colleagues) experiencing a problem with the sync button within the Teams channel.
I can click on it - but nothing will happen.
- There is no special sign in the display name
- The library itself is not synced
- Newest windows updates installed
- on the sharepoint site it works
Version OneDrive is
20.134.705.8
Version Teams is
1.3.00.21759
Version Windows is
1909
Anyone else has these problems? I did not start Fiddler yet
best regards
Stephan
StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.
63 Replies
StephanGee - thank you for reporting / starting this conversation
I tried the other tricks that were mentioned here - did not help at all
...and one day later it suddenly works, as if nothing has ever happened. in the meantime no updates or configuration changes on my device... the only thing was "waiting 24h"
kind regards
archie
Still not working for some of my colleagues. But there is no high volume of calls coming in ... so the ones that ask get the workaround
I'm seeing the same issue at my company. I don't see anything in the Admin Center about this.
- Microsoft I'm still waiting for you to fix this. What in the world is taking so long?
- Try a sign out and in. It’ll clear most cache and might clear out the issue. It’s not the same as a quit / reboot so give that a whirl.
ChrisWebbTech - thank you. Closed OneDrive and signed out of Teams. Restarted and Sync button is working again.
Had the same issue and can confirm it works again after I
- Closed OneDrive
- Signed out of Teams
- Directly signed into Teams again (without reboot)
- Clicked the Sync button (without having started OneDrive again)
- Teams restarted OneDrive and following that it is syncing the selected Teams Files folder
ChrisWebbTech This works for me. thanks!
ChrisWebbTech
We're seeing this issue as well. Tried signing out of Teams (and re-installing as well) and that seemed to help in one instance for about a day. The next day, the user was back to having the same issue.
There's gotta be something on the recent OneDrive and/or Teams app that broke the functionality to sync folders from the Teams files tab. Is this being looked at by Microsoft? is there another place where we should report this issue?
same here Teams version 1.3.00.21759 (32-bit). It was last updated on 8/20/20.
windows version 1909 OS Build 18363.1016
OneDrive version 2020: build 20.134.0705.0008
D_Christophe I don't know what happened,
same version and everything and now it seems to work again.
- I was seeing this same thing.
Interestingly if I enable Developer tools, it works, and then if I re-disable Dev tools, it works in normal Teams again.
I have found a colleague with an older version of teams.
It is still working there
1.3.00.19173StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.
