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StephanGee's avatar
StephanGee
Iron Contributor
Aug 20, 2020
Solved

Sync button on channel not working anymore

Hi,   i (and many other colleagues) experiencing a problem with the sync button within the Teams channel. I can click on it - but nothing will happen. - There is no special sign in the display na...
files
microsoft teams
  • Spiffen's avatar
    Spiffen
    Aug 20, 2020

    StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.

zarifis3mm's avatar
zarifis3mm
Copper Contributor
Sep 28, 2020

ChrisWebbTech - thank you. Closed OneDrive and signed out of Teams. Restarted and Sync button is working again.

UG's avatar
UG
Brass Contributor
Sep 30, 2020

Had the same issue and can confirm it works again after I

  1. Closed OneDrive
  2. Signed out of Teams
  3. Directly signed into Teams again (without reboot)
  4. Clicked the Sync button (without having started OneDrive again)
  5. Teams restarted OneDrive and following that it is syncing the selected Teams Files folder
  • TTAdmin's avatar
    TTAdmin
    Copper Contributor
    Oct 21, 2020

    UG - Unfortunately this did not work for me. Still no response when clicking the "Sync" button (in the Teams Desktop app at the top of a Files tab in any Channel - just to be clear).

    I have also tried:

    • Searched several other forums and similar questions on Tech Community
    • Renaming the "IndexedDB" folder to "IndexedDB_OLD" - it recreated the "IndexedDB" folder, no effect.
    • Manual check for updates in Windows, Office, Teams, and OneDrive - all up to date, no effect
    • Deleting the Teams cache content "C:\Users\[Username]\AppData\Roaming\Microsoft\Teams\Cache" - no effect.
    • Clicked the Sync button in various other Channels and Teams lots of times to no avail, and started to swear a bit

    ...the workaround of clicking "Open in Sharepoint", signing in through the browser, clicking "Sync" there, accepting the open in OneDrive prompt, then finally "Start Sync" in the OneDrive box, does work. But what a pain in the arse.

     

    PLEASE fix Microsoft

    • TTAdmin's avatar
      TTAdmin
      Copper Contributor
      Oct 21, 2020

      TTAdmin UG - update...

      FFS, after all of the above, I signed out of Teams, Closed OneDrive, and Restarted my computer. Signed back in to both, and the Sync button now works! (for now).

      All I can recommend to others is try the few steps of updating and signing out, but then also restart...

       

      Good luck!

  • AshokN0403's avatar
    AshokN0403
    Copper Contributor
    Oct 20, 2020

    UG These steps worked for me. Issue is resolved.

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