Forum Discussion

StephanGee's avatar
StephanGee
Iron Contributor
Aug 20, 2020
Solved

Sync button on channel not working anymore

Hi,   i (and many other colleagues) experiencing a problem with the sync button within the Teams channel. I can click on it - but nothing will happen. - There is no special sign in the display na...
files
microsoft teams
  • Spiffen's avatar
    Spiffen
    Aug 20, 2020

    StephanGee had the same problem.... if you open the lib in Sharepoint the Sync button works there.

ChrisWebbTech's avatar
ChrisWebbTech
MVP
Aug 22, 2020
Try a sign out and in. It’ll clear most cache and might clear out the issue. It’s not the same as a quit / reboot so give that a whirl.
  • zarifis3mm's avatar
    zarifis3mm
    Copper Contributor
    Sep 28, 2020

    ChrisWebbTech - thank you. Closed OneDrive and signed out of Teams. Restarted and Sync button is working again.

    • UG's avatar
      UG
      Brass Contributor
      Sep 30, 2020

      Had the same issue and can confirm it works again after I

      1. Closed OneDrive
      2. Signed out of Teams
      3. Directly signed into Teams again (without reboot)
      4. Clicked the Sync button (without having started OneDrive again)
      5. Teams restarted OneDrive and following that it is syncing the selected Teams Files folder
      • TTAdmin's avatar
        TTAdmin
        Copper Contributor
        Oct 20, 2020

        UG - Unfortunately this did not work for me. Still no response when clicking the "Sync" button (in the Teams Desktop app at the top of a Files tab in any Channel - just to be clear).

        I have also tried:

        • Searched several other forums and similar questions on Tech Community
        • Renaming the "IndexedDB" folder to "IndexedDB_OLD" - it recreated the "IndexedDB" folder, no effect.
        • Manual check for updates in Windows, Office, Teams, and OneDrive - all up to date, no effect
        • Deleting the Teams cache content "C:\Users\[Username]\AppData\Roaming\Microsoft\Teams\Cache" - no effect.
        • Clicked the Sync button in various other Channels and Teams lots of times to no avail, and started to swear a bit

        ...the workaround of clicking "Open in Sharepoint", signing in through the browser, clicking "Sync" there, accepting the open in OneDrive prompt, then finally "Start Sync" in the OneDrive box, does work. But what a pain in the arse.

         

        PLEASE fix Microsoft

  • SC-BPC's avatar
    SC-BPC
    Copper Contributor
    Aug 24, 2020

    ChrisWebbTech 

    We're seeing this issue as well. Tried signing out of Teams (and re-installing as well) and that seemed to help in one instance for about a day. The next day, the user was back to having the same issue.

    There's gotta be something on the recent OneDrive and/or Teams app that broke the functionality to sync folders from the Teams files tab. Is this being looked at by Microsoft? is there another place where we should report this issue?

  • StephanGee's avatar
    StephanGee
    Iron Contributor
    Aug 23, 2020

    ChrisWebbTech 

    Hi. It already got fixed for me with the developer mode.

    So i will try this out with another colleague.

     

    But i cannot do this with ~500 colleagues. It came with the newest version - so there must be an issue. I would file a support case but at the moment i do not have the resources for stuff like this.

    If this issue is still there in the next version - i will create one

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