Forum Discussion
"Someone has already setup Teams for your organization"... With Office 365 Account
We have an Office 365 Business Premium user who, after changing his Office password this morning, is presented with the screen below when he attempts to login to Teams using his business email account like before the password change. The web version of Teams works just fine, but the Teams application does this every time. We've removed any Office or Teams reference from Credential Manager, removed the files from the Appdata folders that pertain to Teams. We've even re-checked the user's Office licensing and it's all as it should be.
When we uninstall Teams (right-click in the list and select Uninstall), we're not prompted with anything but Teams eventually disappears from the list of installed applications. When we run the installer for Teams, it acts as if Teams is already installed and pops up the sign-in window and this is the result of clicking the Sign In button with his email address in the field.
I've seen this in reference to a Teams free setup, but not for an account with an Office subscription. Any ideas out there?
Thanks,
John
6 Replies
Someone has already setup Teams for your Organization - step by step to remove rename outlook email
https://www.azure365pro.com/someone-has-already-setup-teams-for-your-organization/
Is the OS you're installing/uninstalling on, Windows 10? I know you mentioned "Credential Manager" but if it is Windows 10, have you checked on the "Email & Accounts" settings? If the account is listed under "Accounts used by other apps" maybe "manage" that, or remove it and try again? Just a thought.
Edward
EFDake Sorry. I forgot to say that it's a Windows 7 Pro computer.
- What happens if you try clicking use another email address. It sounds like your user has a Microsoft account that matches their office 365 account and it’s conflicting. When the user does incognito to teams and tries logging in do they get the prompt to use personal or work account?
