Forum Discussion

Copper Contributor

Sep 06, 2019

"Someone has already setup Teams for your organization"... With Office 365 Account

We have an Office 365 Business Premium user who, after changing his Office password this morning, is presented with the screen below when he attempts to login to Teams using his business email accoun...

microsoft teams

teams

John Stoddart

Copper Contributor

Sep 06, 2019

EFDake Sorry. I forgot to say that it's a Windows 7 Pro computer.

ChrisWebbTech

MVP

Sep 06, 2019

What happens if you try clicking use another email address. It sounds like your user has a Microsoft account that matches their office 365 account and it’s conflicting. When the user does incognito to teams and tries logging in do they get the prompt to use personal or work account?

John Stoddart
Copper Contributor
Sep 09, 2019
In an inognito window, the user is prompted with which kind of account with which they're signing in. He selected Work and got into Teams on the Web. Afterwards, trying to log into the Teams desktop application, we get the same screen as shown above. It's a super odd issue.
- ChrisWebbTech
  MVP
  Sep 09, 2019
  I would have them go and change the personal account login for their Microsoft account. Assign it a new @outlook.com for the login on that account and set it as the default. Then make sure you sign out on Teams after a bit, and try logging in again, it should then use the work account since the login name isn't used on the personal account anymore.
  
  The link to that page is: https://account.live.com/names/Manage?mkt=en-US&refd=account.microsoft.com&refp=profile