Forum Discussion
"Someone has already setup Teams for your organization"... With Office 365 Account
We have an Office 365 Business Premium user who, after changing his Office password this morning, is presented with the screen below when he attempts to login to Teams using his business email accoun...
Is the OS you're installing/uninstalling on, Windows 10? I know you mentioned "Credential Manager" but if it is Windows 10, have you checked on the "Email & Accounts" settings? If the account is listed under "Accounts used by other apps" maybe "manage" that, or remove it and try again? Just a thought.
Edward
EFDake Sorry. I forgot to say that it's a Windows 7 Pro computer.
- What happens if you try clicking use another email address. It sounds like your user has a Microsoft account that matches their office 365 account and it’s conflicting. When the user does incognito to teams and tries logging in do they get the prompt to use personal or work account?
In an inognito window, the user is prompted with which kind of account with which they're signing in. He selected Work and got into Teams on the Web. Afterwards, trying to log into the Teams desktop application, we get the same screen as shown above. It's a super odd issue.
