Forum Discussion
Some users don't receive emails for missed activity (conversations) in org-wide team
Hello, I have created an org-wide team with several channels for posting news. The key feature is the email notification on "missed" posts in teams as I am going for an internal newsletter tool....
I guess the outcome depends on a couple of factors
- Are you online in the desktop app?
- Are you online in the web app?
- Are you online in the mobile app?
- How did you set up your notification settings?
- (+ some other factors that I don't understand)
I get new behaviors and old ones dissapear on a regular basis.
My newest (gained) one is that I get email summaries of missed activities, even thought I have already seen them in the desktop app...
At this point I have accepted that the behaviors are volatile and that I don't get a definitive answer from Microsoft trough their ticket service..
Thanks for the update. Without detailed documentation its hard to troubleshoot if this isn't working or the user just doesn't understand how it works. I don't like misinforming our users.