Forum Discussion
Some users don't receive emails for missed activity (conversations) in org-wide team
I am seeing similar issue. In one specific instance i know for a fact the account is offline as it is a secondary account that a user has which has all email forwarded to his primary account so any channel mention should be included in the missed activity emails that get sent out and the offline account is not receiving them.
I guess the outcome depends on a couple of factors
- Are you online in the desktop app?
- Are you online in the web app?
- Are you online in the mobile app?
- How did you set up your notification settings?
- (+ some other factors that I don't understand)
I get new behaviors and old ones dissapear on a regular basis.
My newest (gained) one is that I get email summaries of missed activities, even thought I have already seen them in the desktop app...
At this point I have accepted that the behaviors are volatile and that I don't get a definitive answer from Microsoft trough their ticket service..
Thanks for the update. Without detailed documentation its hard to troubleshoot if this isn't working or the user just doesn't understand how it works. I don't like misinforming our users.
