Forum Discussion
Some guests bypass lobby
Hello everybody,
we have a problem with the lobby feature of teams.
Today we had a meeting with about 100 participants, mainly external guests.
Most of the guests were initially in the lobby as planned.
However, individual guests were able to bypass the lobby and were directly in the meeting.
At first I thought it was because they were already guests in our organization, so Teams sees them as internal users.
But apart from that this would not make sense I compared some of the users that were in the lobby and some of them who bypassed it.
I dont see any pattern, users from both groups are already in our guest directory in azure AD.
It has nothing to do with the rejoin-problem mentioned here:
https://techcommunity.microsoft.com/t5/microsoft-teams/teams-meeting-external-guest-after-been-removed-by-org-staff-can/m-p/1281241#M51499
The guests bypassed the lobby at frist try.
Does somebody has an idea? Did I forget something?
Kind regards
Marco
6 Replies
Hello All,
We too are seeing this and will be testing this shortly to see what this could be.
Have you tried to create a new test policy and are you using the default org wide policy?
Hello all! If you suspect this may be a bug, please feel free to report it on our Uservoice feedback forum. From there you can track the progress in getting it fixed.
marcosiefert Hello, it sounds as if you also had dial-in users? Check the settings for guest and participants in your meeting policy https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#meeting-policy-settings---participants--guests
Besides the portal you can use PowerShell with CsTeamsMeetingPolicy cmdlet
https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamsmeetingpolicy?view=skype-ps
I found this in the documentation link you have posted.
It is not clear for me why just some guests are affected but this could be the reason.
Perhaps only guests that have joined one of our Teams (and not just a SharePoint site or something) are seen as authenticated users and join the meeting directly.marcosiefert If the users conditions are identical but still some of them are being held in lobby it makes me wonder if these are being treated as 'anonymous' for some reason. Sorry, but that's my best guess. Perhaps another member is reading this and have an idea. Hope it gets sorted!
Hi, thank you for your help.
No we did not have dial-in users in the meeting.
Nevertheless I have checked the policy settings and they seem to be correct.
