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Jin Chen's avatar
Jin Chen
Iron Contributor
Apr 26, 2021

share to outlook issue

Hi    I am having issues of sharing my channel messages to outlook today. I am getting error message of "There was a problem reaching this app“   Can anyone pls help?   Thanks Ryan
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PeterH9572's avatar
PeterH9572
Copper Contributor
Apr 27, 2021

Jin Chen my colleagues have tested this in Chrome and say it works, I haven't personally seen it but I did receive a shared conversation. We also noted that the process creates a draft email in the user's outbox, so it's getting part way through the process but not presenting the web page to the user where they address it. 

 

SO far only Chrome works, chromium edge, firefox and opera fail. Wondering if colleagues have specific settings so off to check ad blockers etc.

PeterH9572's avatar
PeterH9572
Copper Contributor
Apr 28, 2021
Chrome no longer working in my testing. We've raised a ticket with Microsoft this morning as it's not going away. In our case we noticed the plugin waiting for ukwest-production.teams.microsoft.com and never getting a response.

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I am getting error message of \"There was a problem reaching this app“   Can anyone pls help?   Thanks Ryan ","body@stringLength":"699","rawBody":"

Hi 

 

I am having issues of sharing my channel messages to outlook today. I am getting error message of \"There was a problem reaching this app“

 

Can anyone pls help?

 

Thanks

Ryan

","kudosSumWeight":2,"postTime":"2021-04-26T15:12:42.530-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMjk1MzIzLTI3NTY4MGk2QkM4QUY3RUY4RkRBNTky?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:microsoft teams","text":"microsoft teams","time":"2016-11-01T13:25:26.156-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:2295323_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4893},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi 

 

I am having issues of sharing my channel messages to outlook today. I am getting error message of \"There was a problem reaching this app“

 

Can anyone pls help?

 

Thanks

Ryan

"},"Conversation:conversation:2295323":{"__typename":"Conversation","id":"conversation:2295323","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2295323"},"lastPostingActivityTime":"2021-05-04T07:07:33.046-07:00","lastPostTime":"2021-05-04T07:07:33.046-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:2295323":{"__typename":"ModerationData","id":"moderation_data:2295323","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMjk1MzIzLTI3NTY4MGk2QkM4QUY3RUY4RkRBNTky?revision=1\"}":{"__typename":"AssociatedImage","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/bS0yMjk1MzIzLTI3NTY4MGk2QkM4QUY3RUY4RkRBNTky?revision=1","title":"share to outlook error.png","associationType":"BODY","width":1195,"height":934,"altText":null},"Revision:revision:2295323_1":{"__typename":"Revision","id":"revision:2295323_1","lastEditTime":"2021-04-26T15:12:42.530-07:00"},"ForumReplyMessage:message:2301243":{"__typename":"ForumReplyMessage","id":"message:2301243","conversation":{"__ref":"Conversation:conversation:2295323"},"author":{"__ref":"User:user:409361"},"revisionNum":1,"uid":2301243,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: share to outlook issue","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:2301243"},"parent":{"__ref":"ForumReplyMessage:message:2296731"},"body":"Chrome no longer working in my testing. We've raised a ticket with Microsoft this morning as it's not going away. In our case we noticed the plugin waiting for ukwest-production.teams.microsoft.com and never getting a response.","body@stringLength":"227","rawBody":"Chrome no longer working in my testing. We've raised a ticket with Microsoft this morning as it's not going away. In our case we noticed the plugin waiting for ukwest-production.teams.microsoft.com and never getting a 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Jin Chen my colleagues have tested this in Chrome and say it works, I haven't personally seen it but I did receive a shared conversation. We also noted that the process creates a draft email in the user's outbox, so it's getting part way through the process but not presenting the web page to the user where they address it. 

 

SO far only Chrome works, chromium edge, firefox and opera fail. Wondering if colleagues have specific settings so off to check ad blockers etc.

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 my colleagues have tested this in Chrome and say it works, I haven't personally seen it but I did receive a shared conversation. We also noted that the process creates a draft email in the user's outbox, so it's getting part way through the process but not presenting the web page to the user where they address it. 

 

SO far only Chrome works, chromium edge, firefox and opera fail. Wondering if colleagues have specific settings so off to check ad blockers etc.

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share to outlook issue","moderationData":{"__ref":"ModerationData:moderation_data:2309012"},"body":"

Having the same issue in our Org. Was working perfectly now receiving a There was a problem reaching this app. Retry error. Past couple days

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Yep, same here in our tenant. Same error. Spins for a while, then fails. After about 2 minutes, the email appears in Outlook as a draft.

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