Select my Background option not visible in my MS Teams
Hi,
I have two laptops from work , don't seem to have "Select my Background option" visible in my MS Teams in one of them. For that particular model of the laptop no one in the company seems to have it.
I still have blur video option though. MS teams is updated on both systems. Both on Same O.S
Few devices in our company have it , majority don't.
1. If it's done on the tenant level i assume everyone should get it at the same time. As one company should be under one Tennat- is that correct ?
2. If it's account based then i understand it's probably rolled out to few accounts (i mean user accounts).
Is there a way to check how MS is doing that because users who have real high end devices have it working on their devices. The other devices we have are not at all old though but less fancy configuration
We encountered the very same issue and after some significant hunting, we isolated the issue to 3 JSON files that need replacing.
I have included these files within the zip file attached.
To ensure that this works for you, follow the steps below:
1. Sign out of Teams (do not just exit the application), and wait until the application asks you to sign in.
2. Close/Exit Teams by right clicking on the Teams icon in the system tray and selecting Quit.
3. Extract the zip file to a location of your choosing and copy the extracted files.
4. Browse to %APPDATA%\Microsoft\Teams and paste the 3 files you extracted in step 3 into that folder, replacing the originals.
5. Launch Teams again and sign in.
6. Enjoy your Backgrounds feature.
Please note that this fix will only work if your laptop/PC has the capable hardware to support this feature.
Hope this helps you!