Forum Discussion
Regular mobile phone call forces Teams meeting in desktop app on hold - how to disable?
Hello everyone,
I was in a large Teams meeting on the desktop application. My desktop is connected to a Microsoft Teams-certified Jabra Evolve2 65 headset.
I then received a regular phone call on my mobile phone, which also has Microsoft Teams installed and is connected to my Teams-certified Jabra Evolve2 65 headset.
I accepted the call on my phone, which is where I was called. I also accepted it on the phone in such a way that the phone was used as microphone/speaker (like a regular phone).
However, accepting the call placed the large Teams meeting on hold.
This cannot be happening again in the future.
How do I prevent a normal mobile phone call from putting a Teams meeting on my desktop app on hold?
I was later unable to resume the large Teams meeting, but that is a separate problem that does not need to be addressed (the meeting would "resume", but I was unable to see or hear the participants). The above problem is the one I want addressed - no holding of a Teams meeting on the desktop application upon receiving and accepting a mobile phone call.
There are no relevant options available.
Sincerely
Diddy
5 Replies
I'm having the same issue.
On teams call with someone and sharing screen, received WhatsApp call in the windows app and I didn't even pickup up. I'm not using any headset, just in-built laptop audio.
Teams auto put on hold, stopped sharing and so on which is abrupt especially in a critical meetings.
I have to go back to teams, resume and start sharing again.
Looks like no fix for it yet.When you take a regular mobile phone call on your Teams-certified headset while in a Teams meeting on your desktop, the meeting automatically goes on hold because the headset can only handle one active audio stream at a time. Unfortunately, this behavior is by design to avoid audio conflicts and there’s currently no setting to disable it. The headset and Teams treat the mobile call as a higher priority, so it puts the desktop meeting on hold. While frustrating, this is a hardware and Teams integration limitation rather than a configurable option in the apps.
Yet it works on my cheaper non-certified headset. The call takes priority, but does NOT place the Teams Meeting on hold. And once I hang up the call, it will switch back the audio to the Teams Meeting.
With the very expensive Teams-certified headset, my meeting is put on hold on my desktop, and when I hang up the call on my phone, MS Teams on desktop does not allow me to resume my meeting. This problem has been reported twice now in this thread and is absolutely critical.
I'm asking for agency and a fix for the obvious bug of being unable to resume the meeting. I want to disable the function to automatically place MS Teams meetings on desktop on hold when I receive a call on an entirely different device, or at least I want to be able to resume the meeting after ending the call - which also doesn't work.
Since it works with other headsets that aren't MS Teams-certified, I don't think this is a problem with the headset. It's a problem with MS Teams and it needs to be addressed by Microsoft.
Any updates?
I have currently placed the MS Teams-certified headset on the shelf and went back to using a 50€ wireless headset without any certification, since that solves the problem.
I can not, in good conscience, recommend the MS Teams-certified headsets within my organization. People are already unhappy about the replacement of our phone system with MS Teams, and now this problem with the expensive MS Teams-certified replacement headsets is also coming up.
We are currently considering this "disaster" level, with people using the headsets constantly dropping from meetings.
Hello,
I can confirm the same: both problems are occurring at similar configurations with different users.
For me, the latter problem is even more annoying - not being able to “restart” audio communication with the other party, even resuming the meeting.
The only way to do that is to close the Teams app(kill) completely and start it again.
