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Diddy
Copper Contributor
Apr 30, 2025

Regular mobile phone call forces Teams meeting in desktop app on hold - how to disable?

Hello everyone,

I was in a large Teams meeting on the desktop application. My desktop is connected to a Microsoft Teams-certified Jabra Evolve2 65 headset. 

I then received a regular phone call on my mobile phone, which also has Microsoft Teams installed and is connected to my Teams-certified Jabra Evolve2 65 headset.

I accepted the call on my phone, which is where I was called. I also accepted it on the phone in such a way that the phone was used as microphone/speaker (like a regular phone).

However, accepting the call placed the large Teams meeting on hold.

 

This cannot be happening again in the future.
How do I prevent a normal mobile phone call from putting a Teams meeting on my desktop app on hold?

 

I was later unable to resume the large Teams meeting, but that is a separate problem that does not need to be addressed (the meeting would "resume", but I was unable to see or hear the participants). The above problem is the one I want addressed - no holding of a Teams meeting on the desktop application upon receiving and accepting a mobile phone call.

There are no relevant options available.

 

Sincerely

Diddy

 

1 Reply

  • Hello,

    I can confirm the same: both problems are occurring at similar configurations with different users. 

    For me, the latter problem is even more annoying - not being able to “restart” audio communication with the other party, even resuming the meeting.

    The only way to do that is to close the Teams app(kill) completely and start it again.

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