Forum Discussion
Regular mobile phone call forces Teams meeting in desktop app on hold - how to disable?
When you take a regular mobile phone call on your Teams-certified headset while in a Teams meeting on your desktop, the meeting automatically goes on hold because the headset can only handle one active audio stream at a time. Unfortunately, this behavior is by design to avoid audio conflicts and there’s currently no setting to disable it. The headset and Teams treat the mobile call as a higher priority, so it puts the desktop meeting on hold. While frustrating, this is a hardware and Teams integration limitation rather than a configurable option in the apps.
Yet it works on my cheaper non-certified headset. The call takes priority, but does NOT place the Teams Meeting on hold. And once I hang up the call, it will switch back the audio to the Teams Meeting.
With the very expensive Teams-certified headset, my meeting is put on hold on my desktop, and when I hang up the call on my phone, MS Teams on desktop does not allow me to resume my meeting. This problem has been reported twice now in this thread and is absolutely critical.
I'm asking for agency and a fix for the obvious bug of being unable to resume the meeting. I want to disable the function to automatically place MS Teams meetings on desktop on hold when I receive a call on an entirely different device, or at least I want to be able to resume the meeting after ending the call - which also doesn't work.
Since it works with other headsets that aren't MS Teams-certified, I don't think this is a problem with the headset. It's a problem with MS Teams and it needs to be addressed by Microsoft.