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Ben_Rooke's avatar
Ben_Rooke
Brass Contributor
Aug 07, 2019
Solved

Realtime call stats in Teams

What i would like to do is set up a wallboard or visual representation of incoming calls, calls waiting in queues, longest wait time etc.  basic call monitoring stuff... Are there apps out there that...
Administrator
analytics
best practices
microsoft teams
  • Frank Looijesteijn's avatar
    Frank Looijesteijn
    Aug 10, 2020
    So as an ad on to this and my earlier post from above we now have a full working reporting solution for Teams, we can report on everything: Calls, numbers, durations, ringtimes, call queues, AA, conferences, usage, devices etc. Basicly everything you need except real time (for now). For a demo MAF ICIMS reporting for Teams https://www.youtube.com/watch?v=wus-HhAlHlc
Frank Looijesteijn's avatar
Frank Looijesteijn
Copper Contributor
Aug 08, 2019

I can confirm that. Everybody in our industry (reporting for Sfb and Teams) is waiting for MS to release the Teams API.

So as we speak information on Call Queues is not available in Teams yet. O365 customers who have been migrated to Teams cannot report on the queues any longer which is a big problem for many of them. Via a workaround and by reporting on the agents in the queues they can have some of the needed information.

If you want I can put you on the list to inform you when the API is released and we have integrated it in MAF ICIMS. If so please drop me an email at frank(at)mafinfo.com

For more information on MAF ICIMS reporting for Skype for Business (and Teams) http://www.mafinfo.com

Cheers,

Frank Looijesteijn, MAF InfoCom

    • Frank Looijesteijn's avatar
      Frank Looijesteijn
      Copper Contributor
      Aug 10, 2020

      Karthik_Vasu 

       

      Hi Karthik,

       

      No not yet. At the moment we only get CDR's from Teams. But we can show you dashboards with almost real time information (expected delay between 1-5 minutes). At the moment a call is finished MS send us a signal de information is ready, we collect and process it and then make it immediately available.

       

      So I think the Real Time will still take a while as the API for the CDR's also took quite long.

      But as soon as there is news I'll try to post it here, and it will be than udner news on our website http://www.mafinfo.com 

      • Frank Looijesteijn's avatar
        Frank Looijesteijn
        Copper Contributor
        Aug 10, 2020
        So as an ad on to this and my earlier post from above we now have a full working reporting solution for Teams, we can report on everything: Calls, numbers, durations, ringtimes, call queues, AA, conferences, usage, devices etc. Basicly everything you need except real time (for now). For a demo MAF ICIMS reporting for Teams https://www.youtube.com/watch?v=wus-HhAlHlc

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