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Realtime call stats in Teams
What i would like to do is set up a wallboard or visual representation of incoming calls, calls waiting in queues, longest wait time etc. basic call monitoring stuff... Are there apps out there that...
- So as an ad on to this and my earlier post from above we now have a full working reporting solution for Teams, we can report on everything: Calls, numbers, durations, ringtimes, call queues, AA, conferences, usage, devices etc. Basicly everything you need except real time (for now). For a demo MAF ICIMS reporting for Teams https://www.youtube.com/watch?v=wus-HhAlHlc
It looks like these guys do something in that space - https://anywhere365.io
Anywhere is also waiting for the APIs, at least when I spoke to them last time. They are still using Skype for Business server for calls and queues but they can route the calls to an agent using Teams.