Forum Discussion
Ben_Rooke
Aug 07, 2019Brass Contributor
Realtime call stats in Teams
What i would like to do is set up a wallboard or visual representation of incoming calls, calls waiting in queues, longest wait time etc. basic call monitoring stuff... Are there apps out there that...
- Aug 10, 2020So as an ad on to this and my earlier post from above we now have a full working reporting solution for Teams, we can report on everything: Calls, numbers, durations, ringtimes, call queues, AA, conferences, usage, devices etc. Basicly everything you need except real time (for now). For a demo MAF ICIMS reporting for Teams https://www.youtube.com/watch?v=wus-HhAlHlc
LinusCansby
Aug 07, 2019MVP
Hi,
I think everyone is waiting for the APIs for this, when that is available we will see third-party applications for this. I'm not sure when but since attendant and call center solutions for Teams will be available early 2020 (I think) I guess APIs for call queues that gives this information might be available then too.