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tbwork150's avatar
tbwork150
Copper Contributor
Mar 12, 2025
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PSTN forwarding (Microsoft Calling plan)

We are using Microsoft Calling Plan and have assigned 10-digit numbers to staff. One admin assistant is handling incoming (external) calls for their supervisor who does not want the PSTN calls ringi...
  • RealTime_M365's avatar
    Apr 18, 2025

    Hi, 

    I am unsure how your Calling Policy is configured. But there is a policy that needs to be enabled that allows you to separate your external PSTN Calls vs internal calls and route the calls according. 

    Below is the screen shot from my tenant configuration which needs to be enabled to route the calls as per your requirements. 


    With Regards,
    Satish 

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