Forum Discussion
Poly X50 & TC8 - External users can't see video
Hello, We have a Poly X50 (version : 3.5.0-344025), with a TC8 (version : 3.5.0-210489) using Teams (1449/1.0.96.2021051904) - this unit makes up a meeting room which has its own Microsoft Teams Ro...
hi all,
i recently intalled 4 X50 devices in one of our destinations.
actually having this issue.
all on Poly 3.11 and Teams App 1449/1.0.96.2022011305
sometimes mute/unmute video helps.
any further hints?
i recently intalled 4 X50 devices in one of our destinations.
actually having this issue.
all on Poly 3.11 and Teams App 1449/1.0.96.2022011305
sometimes mute/unmute video helps.
any further hints?
Having the same issue with multiple X50s, running Poly 3.11 and Teams 1449/1.0.96.2022011305.
No fix is listed in the 3.12 release notes but found this in the MTRoA release notes:
| No video for remote participants from Android Meeting Room devices | Remote participants can't get video from meeting participants who're using Teams Rooms on Android devices, such as MTRA Poly X50, X30, and Yealink A20. The issue is intermittent. | Install https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_Rooms_on_Android. This update fixes most of the issues with video not displaying on these devices. |
so we can stay on 3.11 and update the Teams App.