Forum Discussion
Poly X50 & X30 v3.3.2 video feeds not working
We have an issue with Poly X30 and X50 where after someone else with their video turned on joins a meeting it kills the video from the room. When they join, it causes the room to show as either a black screen, the Teams icon for the account or frozen on the last frame. Advice I have found online says to toggle video on and off for the room but this has not helped us.
If they join without video on, the room video displays fine but defeats the point of a video conference.
Has anyone else experienced this issue and either found a workaround or fix for it?
Equipment: Poly X30 and X50
Poly OS version: 3.3.2
Teams version: 1449/1.0.96.2021032002
We update via Poly at the moment rather than TAC
Looking at the Microsoft docs, the last certified Poly update was 3.3.1 so will be rolling back to that if I cant find a fix before people start coming back to the office.
- Looks like the 3.5 update has fixed this for us. Tested it on one x30 for a week.
13 Replies
- This continues to be a problem intermittently.
Software versions listed below.
Outgoing video won't work without a restart of the system. Audio has had issues that seem to be related to the TC8 panel.
Would love to find a fix for this.
Teams Admin Agent1.0.0.202104280345.product
Firmware3.9.0.358026
Company Portal App5.0.5088.0
OEM Agent App3.7-1006648
Teams App1449/1.0.96.2021122201Neither Microsoft or Poly is interested in properly supporting these products. My experience trying to get this to work was an utter waste of time. We will no longer purchase Poly products and have started outfitting our conference rooms with Logitech rally bars. It is a shame that consumers are not properly protected by fraudulent companies like Poly, who are willing to take your money and ship broken software updates that breaks advertised functionality. Software support and hardiness is just as important as hardware support. Poly is not sustainable because it is not properly supported. KH00T
- This is still a recurring issue, it worked for while but since february 2022 we see this issue again...
- Looks like the 3.5 update has fixed this for us. Tested it on one x30 for a week.
- Sorry just seen this message. Unfortunately it still isn't working properly for us. We find that a daily reboot seems to help the issues with 3.7 but still nowhere near 100% working on its own. If we don't reboot in the morning, I can guarantee that it will break by lunch time. Didn't get anywhere with Poly support or out third party support team
- Do you have a TC8 connected? We found an issue where some users could seen video some of the time until we unplugged the TC8. It seems with the new update, I'm guessing here, that the TC8 is seen as a video source?
