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Poly X50 & X30 v3.3.2 video feeds not working
We have an issue with Poly X30 and X50 where after someone else with their video turned on joins a meeting it kills the video from the room. When they join, it causes the room to show as either a bla...
- Looks like the 3.5 update has fixed this for us. Tested it on one x30 for a week.
Looks like the 3.5 update has fixed this for us. Tested it on one x30 for a week.
stewiedoo Has it continue to work? We have some issues here w3.5, been going around in circles with support and fw updates.
- Sorry just seen this message. Unfortunately it still isn't working properly for us. We find that a daily reboot seems to help the issues with 3.7 but still nowhere near 100% working on its own. If we don't reboot in the morning, I can guarantee that it will break by lunch time. Didn't get anywhere with Poly support or out third party support team
TechJ1910
We have had this issue with our two X30's for months. They shipped with video that never worked. We have had tickets with both Microsoft and Poly. It appears that Poly is on disaster recovery, as none of their support will admit to the problem or do anything to resolve it. We have been strung along for months waiting on the next version to fix the issue and it never does. 3.5, 3.6 and now 3.7 and we still cannot get video. I wish I had a solution, but I am personally coming to grips with the fact that these devices were a waste, and we should probably just toss the X30's.- I agree with that. Still not working perfectly for us either. Unable to get any real support for it. Going to ask if we can get something like the logi rally to test to see if it's any better. Wish we knew about the issues before we ended up with 60+ X series devices
