Forum Discussion
stewiedoo
Jun 02, 2021Copper Contributor
Poly X50 & X30 v3.3.2 video feeds not working
We have an issue with Poly X30 and X50 where after someone else with their video turned on joins a meeting it kills the video from the room. When they join, it causes the room to show as either a bla...
- Jul 08, 2021Looks like the 3.5 update has fixed this for us. Tested it on one x30 for a week.
TechJ1910
Sep 15, 2021Copper Contributor
stewiedoo Has it continue to work? We have some issues here w3.5, been going around in circles with support and fw updates.
stewiedoo
Oct 19, 2021Copper Contributor
Sorry just seen this message. Unfortunately it still isn't working properly for us. We find that a daily reboot seems to help the issues with 3.7 but still nowhere near 100% working on its own. If we don't reboot in the morning, I can guarantee that it will break by lunch time. Didn't get anywhere with Poly support or out third party support team