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WITAdmin's avatar
WITAdmin
Copper Contributor
Jul 19, 2021

Poly X50 & TC8 - External users can't see video

Hello,  We have a Poly X50 (version : 3.5.0-344025), with a TC8 (version : 3.5.0-210489) using Teams (1449/1.0.96.2021051904) - this unit makes up a meeting room which has its own Microsoft Teams Ro...
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carolcallsmsuk's avatar
carolcallsmsuk
Copper Contributor
May 20, 2022

saessli in the end we updated both the X50's & the Teams Software. They now work fine

 

But for info we have abandoned using the TC8's & replaced them with Iiyama Touch Screens. We had nothing but trouble with them losing Sync

freall's avatar
freall
Copper Contributor
Jul 07, 2022

carolcallsmsuk  We had similar issues with these devices not finding each other and losing sync until we disabled IGMP snooping for the VLAN they are connected to

  • TheGrahamWalsh's avatar
    TheGrahamWalsh
    MVP
    Jul 31, 2022
    A new update was pushed this weekend for Poly and Yealink devices. Update 2A app. Should be in TAC now.
  • carolcallsmsuk's avatar
    carolcallsmsuk
    Copper Contributor
    Jul 07, 2022

    freall ours has been fine until last week when it happened again once.


    The Customer is running the latest Teams & Poly Software. 

    I'll pass this on to IT.

     

    thankyou