Forum Discussion
Poly X50 & TC8 - External users can't see video
Hello, We have a Poly X50 (version : 3.5.0-344025), with a TC8 (version : 3.5.0-210489) using Teams (1449/1.0.96.2021051904) - this unit makes up a meeting room which has its own Microsoft Teams Ro...
hi all,
i recently intalled 4 X50 devices in one of our destinations.
actually having this issue.
all on Poly 3.11 and Teams App 1449/1.0.96.2022011305
sometimes mute/unmute video helps.
any further hints?
i recently intalled 4 X50 devices in one of our destinations.
actually having this issue.
all on Poly 3.11 and Teams App 1449/1.0.96.2022011305
sometimes mute/unmute video helps.
any further hints?
saessli in the end we updated both the X50's & the Teams Software. They now work fine
But for info we have abandoned using the TC8's & replaced them with Iiyama Touch Screens. We had nothing but trouble with them losing Sync
carolcallsmsuk We had similar issues with these devices not finding each other and losing sync until we disabled IGMP snooping for the VLAN they are connected to
freall ours has been fine until last week when it happened again once.
The Customer is running the latest Teams & Poly Software.I'll pass this on to IT.
thankyou
- A new update was pushed this weekend for Poly and Yealink devices. Update 2A app. Should be in TAC now.
