Poly X50 & TC8 - External users can't see video

Hello, We have a Poly X50 (version : 3.5.0-344025), with a TC8 (version : 3.5.0-210489) using Teams (1449/1.0.96.2021051904) - this unit makes up a meeting room which has its own Microsoft Teams Ro...

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tips & tricks

freall

Copper Contributor

Sep 24, 2021

TechJ1910 Same here, we deployed about 5 of these (X30 and X50) and it has been a disappointing experience with these devices since the start. Umbrella remarks from both Microsoft and Poly pointing at each other and no solutions offered. Same with HDMI ingest feature, deadline moved 5 times now... 😕

Steffen_Puck

Copper Contributor

Oct 04, 2021

Hi

Poly & Microsoft has released updates which should now fix this permanently.
Please note, you must upgrade firmware on the X device and then install the Teams App Update from the TAC.

Latest Poly OS is 3.7
The Teams app must be version 1449/1.0.96.2021092701

List of fixes:

• No Self view and TX video issues
• While using proximity join, video frozen when TC8 joins the meeting
• Mute status on TC8 is out of sync with X30 when joined to a Teams Meeting
• Not able to find external user from meet-now
• Video during a scheduled meetup is not visible sometimes on remote clients
• Video after proximity join is not visible sometimes on remote clients
• Video during a P2P call is not visible sometimes on remote clients
• Video during meet now with another participant is not visible sometimes on remote clients

br
Steffen

Henri2305
Copper Contributor
Nov 03, 2021
Steffen_Puck

Hi Steffen and thx for the update. Have you tested the update on more than one system?

Thx in advance

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Poly X50 & TC8 - External users can't see video