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harleyburt's avatar
harleyburt
Copper Contributor
Oct 18, 2023

Options for handling spam calls

I feel like this is likely a question that comes up daily, but I promise I did search and I'm not finding anything that helps with the most common scenario where spam calls are coming in from different numbers most of the time.

 

I realize that if they spoof their number every time I can't block them by number, but something that I have seen a couple of times now is telemarketers calling from a different number every time, but with the same display name; "Conns HomePlus" most recently.

 

Is it possible from the user level or from the Teams Admin level to block incoming calls based on the display name?

 

Also, I would appreciate hearing from more experienced people how they deal with spam calls in general. What tools may be available that I'm not aware of, etc.

 

I get calls at lead every other week or so from users who are being bombarded with spam calls and I have been having to tell them that the spammer just win and we can only block their number, which will likely be different the next time they call.

 

Any advice would be appreciated.

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  • Suleman_Yakubu's avatar
    Suleman_Yakubu
    Brass Contributor
    Oct 20, 2023
    Hello harleyburt,

    welcome to the Microsoft community, My name is Yakubu Suleman I'll be happy to help you today;

    I understand that you want to confirm if it is possible from the user level or from the Teams Admin level to block incoming calls based on the display name?

    Based on research and based on the Microsoft document below, you can only block a specific incoming numbers or block all incoming calls to your tenant, it is not possible to block incoming calls based on the display name

    Kindly see below Powershell to block incoming call

    New-CsInboundBlockedNumberPattern -Name "BlockRange1" -Enabled $True -Description "Block Contoso" -Pattern "^\+?1312555\d{4}$"

    New-CsInboundBlockedNumberPattern -Name "BlockNumber1" -Enabled $True -Description "Block Fabrikam" -Pattern "^\+?14125551234$"

    Reference article: https://learn.microsoft.com/en-us/microsoftteams/block-inbound-calls

    Please click Mark as Best Response & Like if my post helped you to solve your issue.
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    Kind regards,

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